Shipping policy

Shipping Policy

Effective Date: January 1, 2024

Welcome to CustomWheels.co! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. Please read the following shipping policy for details on our shipping procedures:

Shipping Method:

  1. Carrier:

    • All items are shipped via UPS Ground.

  2. Delivery Time:

    • The estimated delivery time for orders is 1-5 business days from the date of shipment. Please note that this is an estimate, and actual delivery times may vary.

Shipping Areas:

  1. Free Shipping:

    • We offer free shipping within the continental United States for all orders.

  2. Shipping Fees for Non-Continental U.S.:

    • Orders shipped to Alaska, Hawaii, Puerto Rico, APO addresses, and U.S. Territories are subject to higher shipping fees. Please contact us at contact@customwheels.co for a shipping quote to these areas.

Shipping Confirmation:

  1. Notification:

    • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

  2. Tracking:

    • You can track the status of your shipment using the provided tracking number on the UPS website or through your CustomWheels.co account.

Insurance:

  1. Coverage:
    • All packages are insured against loss or damage during transit. If you encounter any issues with your shipment, please contact our customer support team for assistance.

Order Processing:

  1. Processing Time:

    • Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing times may be longer during peak seasons or for custom orders.

  2. Delays:

    • CustomWheels.co is not responsible for any delays in shipping caused by factors beyond our control, such as weather conditions, natural disasters, or carrier-related issues.

International Shipping:

  1. Restrictions:
    • Currently, we only ship within the United States. International shipping options are not available.

Returns Due to Shipping Issues:

  1. Damaged or Lost Items:
    • In the event that your order arrives damaged or is lost during transit, please contact our customer support team immediately at contact@customwheels.co. We will work to resolve the issue promptly.

Changes to Shipping Policy:

CustomWheels.co reserves the right to update or modify this shipping policy at any time. We will notify you of any changes by posting the updated policy on our website with the effective date.

Contact Information:

If you have any questions or concerns about our shipping policy, please contact us at contact@customwheels.co.

Thank you for choosing CustomWheels.co!